Post Box Keys


Frequently Asked Questions

How do I order a replacement post box key?

Most post box keys have a key number stamped on the key, the face of the lock, or sometimes inside the mailbox. Once you have this number, you can order a replacement key cut to that code.

What if I have lost all the keys to my mailbox?

If you have a note of the key code or it is visible on the lock, you can still order a replacement key without the original. If you are unable to access the mailbox, replacement keys can be delivered to an alternative address such as your home or workplace.

Who is responsible for replacing a mailbox lock?

This can vary depending on the property. In many cases, the property owner, landlord or managing agent is responsible for maintaining communal mailboxes in apartment buildings. For privately owned properties, the homeowner is usually responsible for the mailbox and lock. If you are unsure, it’s best to check with your landlord, building manager or housing provider before arranging a replacement.

Are post box keys universal?

No. Post box and mailbox locks use specific key series and key codes depending on the manufacturer, so you will need the correct code to order a matching replacement key.

Should I lubricate my post box lock?

Yes. Post box locks are often exposed to weather, dust and moisture, which can cause them to become stiff over time. Applying a small amount of PTFE-based lock lubricant into the keyhole and inserting the key several times will help keep the lock operating smoothly.

How can I improve the security of my mailbox?

It is a good idea to make a note of your key code and keep it stored safely, rather than leaving it visible. If the key code is clearly readable on the lock, consider making it less visible from outside the box to reduce the risk of unauthorised key copies being made.