Delivery Prices and Information


Destination Method Estimated Delivery Time Tracking Price Notes
UK Royal Mail 1 - 3 Working days FREEOrders above £20 have free delivery.
UK Royal Mail 1 - 3 Working days £1.95Orders below £20.
UK Royal Mail - Tracked 1 - 3 Working days £4.95
UK Royal Mail - Special Delivery Guaranteed™ Next working day before 1pm £8.95Orders placed Mon - Fri before 4pm.
Europe Royal Mail - Tracked 2 - 7 Working days £9.95
Worldwide Royal Mail - Tracked 4 - 14 Working days £9.95

Dispatch Time

Orders are typically dispatched within 24 hours. If you order before 4pm its highly likely you order will be dispatched on the same day it was ordered (Monday to Friday, excluding bank holidays).


All our keys come securely and discreetly packaged. We won't display any branding or indication that keys may be enclosed inside your package unless your order is being shipped outside the UK in which case we're required to declare your package contents as "Keys" on a CN23 customs label.

Frequently Asked Questions:

My order hasn't arrived. Where is it?

Check you have allowed for the estimated time in the notes from the table above. Once this time has passed please contact us by email quoting your order number and we will look into the problem.

My order has arrived but there's a problem. Can you help me?

Yes of course. Please see our Refunds and Returns page for more information.

Can I post to a different address than my billing address ?

Yes. On the checkout page un-tick the box next to "Ship to the same address".

Will I have to pay any extra customs or duty fees on my order?

United Kingdom: No.

European Union: Usually not for orders less than €150. We will collect VAT at the destination country rate during checkout. This usually means orders should forgo any customs or duty fees although some countries may still charge a small processing fee.

Rest of World: Orders may be subject to customs and/or duty fees levied by your local authority.


customer voice awards winners summer 2020
customer voice awards winners winter 2019