Refund Policy

Items can be returned within 14 days of purchase for a refund. Please email us ( prior to returning any item(s), as we may be able to assist you if there is a problem. Refunds will be issued once the goods have been received and inspected. Any postage charges will not be refunded for goods supplied correctly to order.

If there's a fault with a product

Distance Selling Regulations

Under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for orders placed via the internet. This does not apply to items personalised or made to your specification such as keys cut to code. To cancel, you can email us within seven working days commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Return Address

Replacement Keys Ltd
Po Box 4421

Please include your order number with any correspondence.

Terms and Conditions

Read our full terms and conditions.