E-Bike Battery Keys

Where can I find the eBike battery key number?

The key number is usually stamped on the original key or on the face of the battery lock where the key enters. Some bikes are also supplied with a key code card or tag when new.

How do I order a replacement eBike battery key?

Once you have the key code, simply search for the number on our website or browse the relevant key series. The replacement key will be cut to match that code.

What if I have lost all my eBike battery keys?

If the key code is visible on the battery lock, you can order a replacement key using that number. If the code cannot be found, your local eBike dealer may be able to retrieve the code from the bike or battery system depending on the manufacturer.

Why won't my eBike key turn in the battery lock?

If the battery is fitted to the bike but the key will not turn fully, check that the key code matches the lock and ensure the lock is free from dirt or debris. A small amount of PTFE-based lock lubricant applied into the keyway can help free stiff internal pins.

My key turns but the battery will not release – what should I do?

On many eBikes the key only turns a small angle (often around 90°) to release the battery. Some systems require the key to be held in the turned position while the battery is slid out, while others disengage the catch and allow the battery to be removed afterwards.

Should I lubricate my eBike battery lock?

Yes. Applying a small amount of PTFE-based lock lubricant into the keyway every few months helps prevent the lock from becoming stiff, especially if the bike is stored outdoors. Avoid thick oils or grease as they can attract dirt and dust.