Key Identification Help
We can help you make sure you order the correct replacement keys. Firstly you should search our website with the key code / number often found on the lock face.
What is a Key Code / Number?
Many lock manufacturers record the cutting depths and details to enable companies like us to reproduce keys without the need to replace locks.
How can you cut a key with a number only?
We purchase and maintain software databases of billions of key numbers, which transmit cutting details to our electronic key cutting machines.
Where can I find my Code / Number?
In most cases the key number will be stamped on the front of the lock next to where the key enters. In some cases the number may also be stamped on the original key.
50% of the time the number will be stamped on the front of the lock next to where the key enters similar to Office and Desk. In a small number of cases on older style handles the number may be stamped on the side of the square spindle at the back on the handle. If you have a handle which uses a “Euro” cylinder (Similar to what you might see in a UPVC front door), then as a rule of thumb key numbers do not exist.
Front Door Locks
Premium high security branded front door locks such as Magnum, Kaba, Cisa, Iseo, Garrison and Mul-T-Lock give you a key code card to record a key cutting number for your lock (If you have lost the key code card we still may be able to help if you email us a clear image - See Section below). However many of the standard and lower security brands do not record any key numbers and these can not be cut to code.
Majority of roof racks will have the key number stamped on the front of the locking barrel next to wear the key enters.
Only a small hand full of window locks use code series keys. If your lock does have a key number it will only be stamped on the key. If there is no number please send us a photo of an existing key or a up close image of the handle like below, so we can identify what key you require.
Which part of the number do I give you?
Please give us the whole number and we’ll work out which parts we need to cut your key.
Your web site cannot find my code, can you help?
We have access to billions of key codes / numbers, so it's impossible to put them all on our web site. Please email us with your key number and we will check if the code is in our database.
Do all locks have key numbers?
No. Locks such as front door ‘Yale’ type locks do not have key numbers due to being mass-produced. Also many cheap locks and imported furniture do not have key numbers, as they are imported and distributed at minimum costs not allowing for after market key service.
What if I don’t have a key number?
If you don’t have a key number, but you still have an existing key we may still be able to help. You should take a clear and clean photo of your key and email us for us to confirm if we can decode and make you a copy without the original.
What extra information can I provide to help identify my key?
In a lot of cases the format and style of a key code/number will tell us the type of key you require. However in some cases we may need some additional information to select the correct key for you. Please take note of further details such as lock manufacturer (Can be found on the item of furniture, lock face, spare key or a colleagues key) and what the lock is fitted to (i.e. Metal Filing Cabinet).